On-campus or off-campus, one of the most common tasks for older students completing science and technology courses is the role of technical support. However, there are many myths and prejudices against the role.
First-generation students are warned about a career in technical assistance that says it's a dead end, there's not much growth or how engineers should pursue bigger goals instead of taking on that role. However, the reality is very different.
A technical support job for first class students offers as many options as any other profile and it is up to the students to get the most out of the job.
What is a Technical Assistant role?
There are two types of technical support roles: enterprise and retail customers. The role is primarily a customer service where you help customers answer their questions. The annual income of IT support engineer salary would be high.
In most IT companies, technical support for cleaning products means dealing with customers of the company or other companies.
Companies like Microsoft, Oracle, Wipro, SAP, HCL, Cognizant, Accenture and Genpact offer technical support.
This is because they have cloud services and software support services that other companies use.
What is the growth structure in a technical support role?
A career in technical assistance, like any other job in an industry, can become what you want. Here are some general growth models for the role of technical support for new engineers and science graduates:
Vertical increase in function
Vertical growth means taking on the role in the same area. In general, most companies have the following hierarchy of technical assistance:
- L1 technical support
- L2 technical support
- L3 technical support
- L4 technical support
- Server/system administrator
- Network / system / administrator
- Team leader / operations manager
- IT Manager
- IT Head
Ideally, it takes 3-4 years to switch from L1 to L4, another 10-15 years to switch from server administrator to IT manager.
This type of hierarchy is often observed in Indian companies and cannot be compared to foreign companies.
These types of levels are created to give employees the opportunity to grow and demonstrate different skills.
You need to develop the right skills and learn from your seniors and managers. You can continue to work in the same company to grow.
Many people think that jumping jobs are the best way to grow. But sometimes a number of employees leave the company and the remaining employees are promoted.
However, this strategy may not work for all companies. You can change jobs if you feel that your growth is inadequate or if your managers support you.
Growth by changing roles
Most people starting out in the role of technical support for fresher engineers want to get to a point in software development. This is because there are many options in this area.
However, for these roles you need a certain qualification, which means you have to do extra work. You can move to this role by:
Learn skills through courses such as Python, Java, C or Scala
Implementation of secondary projects in software development as such requires previous experience
Switching to start-ups, where the focus is on skills, rather than years of experience that make switching possible
Every IT company has a software development team, so you can move within the same company.
A good network, excellent performance in your current role and additional skills ensure that you have at least the chance to take on the role.
Moving to other companies will be difficult because they expect some level of experience. You must also be ready to start from a lower level because you are starting a new role.
The role of management through higher education
A great way to take advantage of your experience in a technical assistant career is to return to the IT industry with a management degree like an MBA.
While this is an expensive option and you have to spend money and two years of earning, getting an MBA after engineering is a major boost to your career. There are many engineers who choose the MBA path to change their role.